When will my order be delivered?
Electric scooters usually have a delivery time of 2–7 business days.
Parts and accessories usually have a delivery time of 2–10 business days.
You will receive tracking information when your order ships.
Is shipping free?
Yes. We offer free shipping on all orders, regardless of order value.
Which shipping company do you use?
Electric scooters are shipped with FedEx and delivered directly to your home.
Smaller products and accessories are shipped with our partner freight companies.
What is the range of the electric scooters?
Range varies from model to model.
Factors such as speed, temperature, terrain, tire pressure, and rider weight will affect the actual range.
See the product description for specifications on each model.
Does an electric scooter need to be insured?
Yes. Electric kick scooters used on public roads in Norway must be covered by liability insurance.
What is the age limit?
The age limit for using electric scooters on public roads in Norway is 12 years.
What is the legal speed limit in Norway?
The maximum legal speed for electric scooters on public roads is 20 km/h.
Models or settings that exceed this can only be used on private property where permitted.
Do you offer a warranty?
Yes. We offer up to a 5-year warranty on selected models.
The warranty covers manufacturing and material defects under normal use.
Can I return the product?
Yes. We offer a 30-day return policy.
The product must be returned in good condition and in accordance with our return conditions.
How do I contact customer service?
You can contact us via email or the contact form on our website.
We normally respond within 1–2 business days.
Can I drive in the rain?
Many models can withstand light rain and moisture, but we do not recommend riding in heavy rain or through deep puddles.
See the product's specifications for information on IP-rating.
Can I buy spare parts?
Yes. We offer spare parts and accessories for selected models.
Please contact customer service if you need help finding the right part.
How much weight can the electric scooters hold?
Maximum load varies between models.
Most Vytro series models support between 120 and 150 kg.
Please refer to the product specifications for the specific model.
Can I pay with Klarna?
Yes. We offer several secure payment methods, including Klarna, card payment, and other available payment solutions.
Didn't find the answer you were looking for?
Please contact customer service, and we will be happy to assist you
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